FAQ

Urban Lodge Hotel requires credit card details in order to be able to guarantee your reservation. The credit card that you use must belong to you personally or you must be legally authorized to use it by the owner. Your credit card information is sent directly to Urban Lodge Hotel. If you make a reservation, you are automatically entering into an agreement with Urban Lodge Hotel. We will not deduct a payment from your credit card, because you can pay for your stay when you check in at the hotel. An authorization will be made on the credit card, as stated in the house rules.

A damage deposit of €250 is required on arrival. We will authorise this amount on your credit card. After your check out the reserved amount will be released, subject to an inspection of the property.

Free cancellation is possible if it is done in written inside the free cancellation window of the hotel. Please note: this cancellation policy does not apply to rooms booked with a Non-Refundable Rate. We kindly advise you to read through the hotel’s cancellation policy below carefully. 

Cancellation policy (flexible rate): it is possible to cancel free of charge up to 6 PM on the day of arrival. In case of late cancellation, you will be charged for the first night of your stay. In case of  No Show, the first night will be charged. The hotel will retain your room reservation up to 12 PM on the day after your planned arrival, after which the reservation will be released.

We have a small parking area right outside the hotel. You can park your car at €17,50 per day. We do not take reservations for parking, it is subject to availability.

Have you lost your belongings at our hotel during your stay? Contact us as soon as possible. The Urban Lodge Hotel will keep all lost & found items for 2 weeks. After 2 weeks the items are thrown away. For sending your lost & found item, we work with Deliverback.